Refund policy

Our 30-day guarantee

If something you bought from us isn't right for you, email us within 30 days of delivery and we'll refund it. You don't need to send it back.

How to ask for a refund

Email hello@polygelnailkit.com with your order number and a line about what didn't work. We reply within two business days. Refunds go back to your original payment method, and your bank may take 5 to 10 business days to show them.

Damaged, faulty or wrong items

Tell us within 30 days of delivery and include a photo. We'll send a replacement or refund it, whichever you prefer, at no cost to you.

Orders that haven't arrived

If your tracking hasn't moved in 10 business days, or your order hasn't arrived 30 days after it shipped, email us and we'll resend it or refund it.

Shipping costs

If you paid for shipping, we refund it along with the item when the item was damaged, faulty or wrong, or never arrived.

Questions

hello@polygelnailkit.com — a real person reads every email.